Streamlined Claim Intake Process: Terra’s system captures claim details through online forms, email, and phone, ensuring accurate incident reporting, including injury specifics, location, and claimant info.

Triage and Assignment: Terra’s platform helps prioritize and assign claims based on severity and complexity, optimizing resource allocation and ensuring efficient handling by qualified staff..

Automated Workflow Management: Terra’s claims module automates tasks like data entry, document generation, and communication, with customizable workflows for consistent and efficient handling. Automated emails, diaries, and texts ensure timely communication throughout the claims process.

Integrated Document Management and Indexing: Terra’s system supports electronic storage, retrieval, and indexing of all claim documents, from initial forms to settlement agreements, enabling quick access and ensuring efficient workflows and regulatory compliance.

Real-Time Reporting and Analytics: Terra offers powerful reporting with native features and PowerBI integration. Real-time dashboards for adjusters, supervisors, and executives provide insights into claims, financial performance, and compliance, aiding data-driven decisions and continuous improvement.

Adjuster, Supervisor, and Management Dashboards: Terra’s dashboards cater to different roles: Adjuster dashboards show active claims, workloads, and communication logs. Supervisor dashboards manage adjuster performance and claim progression; Management dashboards offer insights into claims, financial impacts, and KPIs for strategic planning.

Open API and System Integration: Terra’s open API architecture allows seamless integration with other systems, including policy administration, CRM, and financial systems, ensuring smooth data flow and operational efficiency.

Electronic Payment and Paper Check Integrations: Terra supports both electronic payments and traditional paper check processes, providing flexibility in handling financial transactions. This integration ensures timely payments and enhances financial management.

Settlement Negotiation Tools: Terra’s settlement module supports efficient management of settlement negotiations, calculating amounts based on various factors and documenting the process. This ensures transparency and consistency in claim resolution.

Litigation Management: The system offers comprehensive litigation management features, including tracking court dates, managing legal documentation, and coordinating with legal counsel. This facilitates effective handling of legal proceedings.